Frequently Asked Questions


Here you'll find the answers to the most common questions our customers have!


How long after ordering is my order shipped?

We typically ship all orders within 1-3 business days.

Which carrier do you use?

For United States, we ship through USPS.For Canada/UK/EU/AU & other international shipments, we use UPS and your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?

We ship all orders from our manufacturing unit in USA & Europe. Once shipped, we delivery happens within the following timeframe:

  • USA - Within 3-8 business days
  • Canada - Within 4-10 business days
  • Western Europe - Within 5-12 business days
  • Australia/NZ - Within 5-12 business days
  • Rest of the World - Within 7-14 business days

    These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

    I didn't recieve my order

    Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

    My item looks different to the online listing

    This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

    It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

    What payment methods are accepted?

    Stripe, American Express, MasterCard, Visa, PayPal, Debit Cards, Credit Cards.

    What is your policy on lost items?

    If your order doesn't arrive within the timeframe specified, we will investigate the delays together with our logistics partner and if the package is reported lost, we will re-ship a new product to you at no additional cost. We are always striving hard to ensure our customers are happy with our products & delivery timelines. If you need any further assistance on this kindly email our support team "" to assist you further. Please check out more about our returns & refund policy here.

    What is your policy on broken or quality case?

    You should notify us with your order number and a photo/video of the broken item within 24 hrs from the time the package was delivered. Send us an email to "" to address your concerns. After 36 hrs the item(s) is considered as "SOLD" in good condition and no missing item(s). We will take required approvals internally, to ship a new item to you at no additional cost. Refunds for personalized & customized items are NOT possible. Re-stocking fee (where applicable) of 15% will be applicable on items that are approved for refunds. Please check out more about our returns & refund policy here. Please check out more about our materials & care instructions here.


    All other questions, please send us an email: