Frequently Asked Questions
Here you'll find the answers to the most common questions our customers have!
How long after ordering is my order shipped?
We typically ship all orders within 1-3 business days.
Which carrier do you use?
For United States, we ship through USPS.For Canada/UK/EU/AU & other international shipments, we use UPS and your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our manufacturing unit in USA & Europe. Once shipped, we delivery happens within the following timeframe:
- USA - Within 3-8 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-12 business days
- Australia/NZ - Within 5-12 business days
- Rest of the World - Within 7-14 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
I didn't recieve my order
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
My item looks different to the online listing
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
What payment methods are accepted?
What is your policy on lost items?
What is your policy on broken or quality case?